Shipping information

Effective Date: 30.03.2026

1. Overview

At Gloowy, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Information page outlines everything you need to know about how we process, ship, and deliver your purchases.

2. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is processed, it will be prepared for shipment and handed over to our shipping partners.

Please note:

  • Orders placed during peak seasons or promotions may take slightly longer to process
  • You will receive a confirmation email once your order has been shipped

3. Shipping Times

Shipping times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:

  • Domestic shipping: 3–7 business days
  • International shipping: 7–15 business days

Delays may occur due to customs, weather conditions, or carrier issues, which are outside of our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer:

  • Free shipping promotions on qualifying orders
  • Flat-rate shipping options
  • Expedited shipping at an additional cost

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your shipment’s progress in real time.

If you do not receive tracking information within a few days, please contact us.

6. International Shipping

We ship worldwide. However, international customers should be aware of the following:

  • Customs duties and taxes may apply upon arrival in your country
  • These fees are the responsibility of the customer
  • Delivery times may vary depending on customs processing

We are not responsible for delays caused by customs authorities.

7. Incorrect Addresses

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at info@gloowyco.com.

8. Lost or Stolen Packages

Gloowy is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

If your package is marked as delivered but you have not received it:

  • Check with neighbors or your local delivery office
  • Contact the shipping carrier directly
  • Reach out to us and we will do our best to assist you

9. Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

  • Your order number
  • Photos of the damaged item and packaging

We will evaluate the situation and offer a replacement or refund where applicable.

10. Split Shipments

In some cases, your order may be shipped in multiple packages depending on product availability and warehouse locations.

You will receive separate tracking numbers for each shipment.

11. Contact Us

If you have any questions about shipping, feel free to contact us:

Email: info@gloowyco.com

12. Shipping Data

Every Gloowy is carefully inspected before it leaves our warehouse — good things take a little time.

United States

  • Standard Shipping (8–15 days): FREE
  • High Priority Shipping (7–12 days): $3

Australia

  • Standard Shipping (10–17 days): FREE
  • High Priority Shipping (8–15 days): $3