Refund policy
Effective Date: 12.2.2026
1. Our Promise
At Gloowy, we stand behind the quality of our products. If you’re not completely satisfied, we’re here to make it right.
2. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee from the date your order is delivered.
If you’re not happy with your purchase for any reason, you can request a refund within this period.
3. Eligibility for Refunds
To qualify for a refund:
- The request must be made within 30 days of delivery
- The item must be unused or in its original condition (unless defective)
- Proof of purchase is required
4. Non-Refundable Items
We do not offer refunds for:
- Gift cards
- Final sale or clearance items
- Items damaged due to misuse
5. How to Request a Refund
To start a refund:
- Contact us at info@glowyco.com
- Include your order number and reason for the request
- Our support team will guide you through the next steps
6. Refund Process
Once your request is approved:
- Refunds are issued to your original payment method
- Processing time: 5–10 business days depending on your bank
7. Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days. We’ll replace it or issue a full refund at no extra cost.
8. Exchanges
We only replace items if they are defective or damaged. For exchanges, contact our support team.
9. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider
- If the issue persists, contact us at info@gloowyco.com
10. Contact Us
For any refund-related questions, reach out to:
Email: info@gloowyco.com